Visitor
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1 Message
Help with monthly bill
Joining the legions of long-time customers struggling with the increase in your bill. I’d like to chat with someone who can help me stay with the company. Thanks.
Visitor
•
1 Message
Joining the legions of long-time customers struggling with the increase in your bill. I’d like to chat with someone who can help me stay with the company. Thanks.
XfinityRaf
Official Employee
•
1.2K Messages
3 months ago
Hi there @user_kayoba. I'd be happy to look at what options are available to help lower your bill. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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