Help with Refund

user_iyd5xk Good morning. Thank you very much for taking the time to get us in the loop on this billing situation. We are happy to help. Please keep in mind that we ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user any unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. We can pick up on this situation in a direct message, but in the future, please wait for us to invite you send that over to avoid any confusion. Can you please hop back into the direct message and relay over your first/last name and the service address? 

user_iyd5xk Thank you again for getting us in the loop on this! Happy that we were able to get everything figured out. Your satisfaction and confidence is always our top priority. I hope you have an amazing rest of your day!