Visitor
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1 Message
Help with service disconnection
Hey, is there any way to get help online/through this forum on disconnecting the service instead of the phone calls? :)
Visitor
•
1 Message
Hey, is there any way to get help online/through this forum on disconnecting the service instead of the phone calls? :)
XfinityAbby
Official Employee
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440 Messages
3 months ago
Hello @AMP3462. Thank you for reaching out on our community forum. I would love to take a look at your account and assist you with a disconnection
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityRichard
Official Employee
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2.5K Messages
3 months ago
Thank you, @AMP3462 for working with us in private and getting you taken care of! I hope you have a fantastic rest of your weekend!-Richard
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