Here We Go Again, The Online Payment System Not working!

The system emails me a confirmation code. After I type it in it takes a very long time to process the code followed by the usual messages of "Its taking longer than expected to process" followed by "There's a problem, please try latter".

This is all the same as its been when the payment system failed in the past. And, a simple search of this forum will tell you this is nothing new. A few months ago I exchanged messages on this problem. To be honest it does smell like Comcast is making the online payment system problematic too push customers into direct payment. As I stated in my first post, if Comcast doesn't have the ability to keep a simple payment system working, along with the hacking issue, no way am I giving it access to my accounts! 

@user_3qzdz7, thanks for those details. Is this through the app or website? As far as past issues, while we want things to work flawlessly, issues do unfortunately come up now and again, as with any piece of technology. We are committed to making sure there is as little downtime as possible with everything we provide, and want folks to be able to have options to pay that suit them. That's why we have a plethora of payment options, from the site and app, to calling in, in a store, mailing it in or auto payment options.