Hello, @user_j9rzkg! You've reached out to a great team here, on our Xfinity Community Forum. And it would be our pleasure to further assist you with any billing concerns you may have. Being a social media platform, may we have additional details before we know how to proceed? Please just make sure not to include any personally identifiable information (PII) such as your full name, number, address, etc. We look forward to helping! Thank you.
@user_j9rzkg - We are trying to help. Please refrain from posting multiple inquiries for the same issue. Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
•
2K Messages
15 days ago
Hello, @user_j9rzkg! You've reached out to a great team here, on our Xfinity Community Forum. And it would be our pleasure to further assist you with any billing concerns you may have. Being a social media platform, may we have additional details before we know how to proceed? Please just make sure not to include any personally identifiable information (PII) such as your full name, number, address, etc. We look forward to helping! Thank you.
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user_j9rzkg
Visitor
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3 Messages
15 days ago
Need to contact to collections department my number is [Edited: "Personal Information"] please contact my asap I need to restart my services
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