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user_xa82mf
1st Topic

4 Messages

Thursday, October 31st, 2024 2:32 PM

Horrible!

Complete scam. Set up my account and double charged me. Have tried to contact them tons of times and never get a response. Sat on the phone with them for multiple hours at a time and no resolution. I spoke with multiple people who said I don’t owe the money they are claiming I owe. Spoke with a manager who said they would get back to me cause she couldn’t figure out the charged and she never did and then I got a email that they sent me to collections. I was on auto pay with them from the day I made the account. Any accounting error is on their part and this is absolutely ridiculous. The amount keeps going up with no explanation of what it is for. I have never owed a company in my life

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14 days ago

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XfinityFrank

Official Employee

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1K Messages

21 days ago

Hi there, @user_xa82mf! Thanks for reaching out to us here on the Community Forum! We would be happy to review the account and any associated charges with you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks! 

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user_xa82mf

4 Messages

I have been contacted back many times with no resolution. Are you going to actually fix this problem or just waste more of my time?

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21 days ago

0

XfinityFrank

Official Employee

 • 

1K Messages

@user_xa82mf, we plan to review the account to see what's going on and provide appropriate assistance. If the resolution given already is found to be incorrect, we would rectify it of course. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

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user_xa82mf

4 Messages

Are you able to do more than just putting in a ticket cause that has been done many times

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14 days ago

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XfinityKassie

Official Employee

 • 

1.3K Messages

 

user_xa82mf  Excellent question! To be honest, usually the ticket process is the best way to get the issue resolved. I would need to take a look at your account, and see what the next best step is going to be. If you don't mind sending a Direct Message with your name, and service address to continue. I look forward to working with you today! 
 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

14 days ago

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