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user_o8lueh
1st Topic

1 Message

Saturday, September 14th, 2024 12:39 PM

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How can I talk to a PERSON about my bill

Y’all made changes to my service that I didn’t authorize and caused my bill to increase. Now I can’t get anyone other than that stupid IVR to tell me about text messages and in app help. I want to talk to a real person and get real help. 

Question

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Updated 

3 months ago

94

2

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CCXanadu

Retired Employee

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300 Messages

7 months ago

Good morning! That is what we are here for! I can help look into any of your charges. Before going into your account details together, when you reviewed your last 2 statements, was there any note that any promotion was coming to an end or any one-time charges that applied to the account? On every statement, the last day a promotion on the account is effective until is outlined in a green message near the promotional rate. All changes to a rate are notified in both the original approval or agreement and on the monthly statement before they happen.

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user_iodgpv

1 Message

3 months ago

My bill is way to high [Edited: "All Caps"]

(edited)

1

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XfinityKei

Official Employee

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1.4K Messages

@user_iodgpv I can help you with lowering your bill. Please meet me in a direct message, so I can go over our current offers to resolve your high bill concerns. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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