Visitor
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1 Message
How do I cancel a pending order for a "gift" ipad?
Today I talked to an Xfinity agent to look for ways to reduce my service costs. She found a lower cost TV plan and told me she would include a gift of a free ipad because I am a long-time customer. I realize now after authorizing two separate orders (one for TV, phone, and internet; and the other for the ipad) that I would actually would be paying for the ipad and possibly a mobile account monthly. I realized this after thinking about why she needed my SSN and DOB for the ipad order. I want to cancel the ipad order before it ships and I may to pay a restocking fee. How do I cancel the ipad order? Thank you.
XfinityDena
Official Employee
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3.7K Messages
16 days ago
We are unable to cancel an order once processed. Once you get the iPad you can use the link: https://www.xfinity.com/support/articles/returns-and-exchanges to start a return @user_vonn2u
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