Hello, @user_h3t34d thank you for taking time to reach out over Xfinity Forums. That's a great question, and from experience I've seen that when trying to remove a service through your account either online or Xfinity App, it is typicall not available and will have a message to reach out for assistance.
I can help make changes with you, but will need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
Thanks for allowing us to help with your service concerns, user_h3t34d! I'm glad we got everything sorted out by removing the TV service and equipment! If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
XfinityJustinC
Official Employee
•
1.7K Messages
1 month ago
Hello, @user_h3t34d thank you for taking time to reach out over Xfinity Forums. That's a great question, and from experience I've seen that when trying to remove a service through your account either online or Xfinity App, it is typicall not available and will have a message to reach out for assistance.
I can help make changes with you, but will need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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XfinityDilary
Official Employee
•
2.7K Messages
1 month ago
Thanks for allowing us to help with your service concerns, user_h3t34d! I'm glad we got everything sorted out by removing the TV service and equipment! If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
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