Visitor

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2 Messages

Tuesday, September 9th, 2025

Closed

How do I cancel TV services online.

Need help cant find anything in the billing portal. 

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Official Employee

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1.7K Messages

1 month ago

Hello, @user_h3t34d thank you for taking time to reach out over Xfinity Forums. That's a great question, and from experience I've seen that when trying to remove a service through your account either online or Xfinity App, it is typicall not available and will have a message to reach out for assistance. 

I can help make changes with you, but will need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?

 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

Visitor

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2 Messages

@XfinityJustinC​ OK I just sent a message to @Xfinity Support 

Official Employee

 • 

2.7K Messages

1 month ago

Thanks for allowing us to help with your service concerns, user_h3t34d! I'm glad we got everything sorted out by removing the TV service and equipment! If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day. 

 

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