1 Message
How do I contact corporate headquarters to get a longstanding complaint resolved?
For 18 months, I have been charged for equipment that I do not possess. After hours on the phone with a minimum of 8 customer service representatives and supervisors, and engagements through chat and X, resulting in promises of refunds now totaling $200 and a stop to the faulty charges monthly, there has been no resolution of my clear and legitimate complaint.
Please provide the direct email of whatever Vice President is in charge of Xfinity/Comcast customer service.
XfinityBillie
Official Employee
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3.2K Messages
3 months ago
@user_z1dlw6 Thank you for taking the time to reach out to us here on our Xfinity Forums. I don't have an direct email we can provide, however our team is a corporate team, and specializes in resolving concerns such as yours. We would absolutely love the opportunity to help you resolve your concern and turn this experience around! Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_985wjv
1 Message
8 days ago
I changed my payment source on my mobile and it was suspended because auto pay was not turned on and I cannot get it to turn on and I have worked for 2 days to get my phone turned on and no one will help me I am wanting my account flagged as I want an investigation done on how this was handled and resolved because as of now it is not resolved I have not had my phone service and I am ready to go to a different company for both my services
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