Visitor
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1 Message
How do I get ahold of a customer service agent?
I need technical help. Both my cables boxes have not worked for the last two weeks. My internet is working just fine. I have asked for somebody to call me or text me but nobody is reaching out. I am now asking for my bill to be adjusted for the time down.
XfinityChelseaB
Official Employee
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1.9K Messages
12 hours ago
Hello @user_260l2n, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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