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user_w336ts
1st Topic

Visitor

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1 Message

Sunday, July 27th, 2025

How do I get you to stop charging my credit card fraudulently

For six months you were charging me for a phone I do not own and as of this morning, you’ve charged my credit card over $662. I have reported you to the FCC I filed a complaint officially today who do I talk to in order to get that charge taken off my credit card and if you don’t, I will also close out my Xfinity Internet, Wi-Fi and TV. Trust me it will happen. 

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Updated 

3 months ago

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EG

Expert

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113.9K Messages

3 months ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityEva

Official Employee

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2K Messages

3 months ago

I'm sorry to hear that this has been your experience and would love to help with further assistance. 

 

Please send us a direct message with your full name and service address to get started. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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