1 Message
how do I remove xFi Complete add on from my account
How do I remove xFi Complete add on from my account? It was on my account as part of a promotion which has since ended. My account does not give me the option to remove it, only to downgrade to a cheaper add on which I also do not need. My apartment came with Xfinity gateway already installed. I cannot afford a bill of over a hundred dollars a month.
XfinityJoe
Official Employee
•
742 Messages
2 months ago
We would be happy to assist with making any changes to your account @user_tvn7w5 Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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