How do you talk to an agent about billing

@user_tu54qt

Thanks for reaching out to us as a customer myself I'm always looking for the best price for the services I love and need. Please send me a direct message including your first and last name including your complete service address and we'll be able to assist you further

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Why is customer service to difficult- is there a way to talk to a person, schedule a call, etc?

@user_tu54qt

Thanks for reaching out to us in regards to your concerns on the increase of your bill. I'm glad we found you an awesome new discounted promotion,  in the future if you're ever looking to make changes to your services this awesome self-service link https://www.xfinity.com/lp/ppc/upgrade-xfinity   is a great tool to use