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user_oa05w2
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09/20/2026 12:27 AM

How to Access Previous Bills From Past House After Moving to New Location

Hello Xfinity and Community.  I am not able to access the last few bills from my old home after switching to the new home account.  It says switch but the old home doesn't show up.  Is there a way to access the previous billing history (specifically I just need the last few bills)?

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2 days ago

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XfinityMatthew

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2 days ago

Assuming the accounts were linked to same login you can switch between them on the online website and app. Instructions on that are provided here:

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

 

If that link is not helpful we can look into the old account for you to see what is going on. 

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user_oa05w2

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Thank you, Matthew for your response.  I tried the steps in the link and I do see both homes linked to my account.  The old home says "inactive".  When I click on Account -> Switch Sccounts, nothing happens and it just takes me back to the main page with the same new home address.

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XfinityMatthew

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Appreciate you trying. I assume checking the statements on the new account it is not showing any of the previous address' bills?

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