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user_te0uc6
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5 Messages

Wednesday, November 27th, 2024 1:06 PM

How to cancel agreement for ipad

I feel I was mislead yesterday when I signed up for a "free" ipad to lower my internet bill.  Now I have a mobile phone bill.

The ipad is due to be delivered today, do I refuse delivery?

How can I get this agreement cancelled.

Thanks, Bill

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Updated 

6 days ago

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XfinityBradM

Official Employee

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903 Messages

4 months ago

Hey there, @user_te0uc6. To get an Xfinity Mobile order canceled, you'll want to reach out to the experts in our Xfinity Mobile department via any of the following methods:• SMS Text Message: 1 (888) 936-4968• Phone: 1 (888) 936-4968• Chat. 

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.

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user_te0uc6

5 Messages

But the only reason there is now a Xfinity mobile order is because of changes to my internet plan.  If I contact Xfinity Mobile I am guessing they will just refer me to the original agreement that was to the internet service.

Do you agree?

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4 months ago

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XfinityAirelle

Official Employee

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2.5K Messages

 

user_te0uc6 Great question. We understand your concern regarding the Xfinity Mobile order. While Xfinity Residential Services and Xfinity Mobile are billed and managed separately, it’s important to clarify that any changes to your internet plan do not automatically require the addition of a mobile order unless explicitly agreed upon. You can remove the iPad, however you will no longer recieve the discounts towards your internet bill. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_te0uc6

5 Messages

I accept that.  How do I remove the ipad and associated changes and charges to my account? 

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4 months ago

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

 

user_te0uc6 

We recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here: https://www.xfinity.com/xfinityassistant/?channel=xMobile

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_te0uc6

5 Messages

I have talked with them and think I have gotten the ipad cancelled and my original contract restored.

I will update this post in a few days when I am confident that has occured.

Thanks, Bill

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4 months ago

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user_r8jeur

2 Messages

6 days ago

I have a similar situation.  How can I reach out to talk to someone on this forum 

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