Kmm676, thanks so much for reaching out to Xfinity Support. Here are the steps to cancel HBO Max. Let me know if you still need help.
To cancel your HBO Max subscription, follow these steps: Launch the HBO Max app on your device. Sign in with your account if prompted. Navigate to your account settings. Select the option to cancel your subscription.
Alternatively, you can visit the HBO Max website and log in to your account to manage your subscription. If you wish to switch to HBO Max Basic with Ads, you will need to cancel your current subscription first before signing up for the new plan.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAngie
Official Employee
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2.4K Messages
20 hours ago
To cancel your HBO Max subscription, follow these steps:
Launch the HBO Max app on your device.
Sign in with your account if prompted.
Navigate to your account settings.
Select the option to cancel your subscription.
Alternatively, you can visit the HBO Max website and log in to your account to manage your subscription. If you wish to switch to HBO Max Basic with Ads, you will need to cancel your current subscription first before signing up for the new plan.
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