Regular Visitor
•
8 Messages
How to reach a supervisor
This morning I called Comcast customer service to see if there was a way to reduce my bill while keeping the same services. The plan I had went into effect last July. Six months later, my bill went up $20. I didn’t think that was right. So I called. The agent I spoke with was very nice and said she was able to reduce my bill by $10, while maintaining the same services I currently had. I agreed to that after confirming with her that my service would not change. A few minutes later when I received a confirmation email from Xfinity that included details, I saw that my Internet speed was reduced. Again I called Comcast and this time the agent I spoke with told me that she was unable to return me to my prior plan without me paying an additional $50+ a month. I explained that this was a Comcast error not mine and I just wanted my old plan back that I had had an hour before. She said she was unable to do that but that she could escalate my concern and someone would call me back within 48 hours. isn’t that great. I’ll get called back at your convenience not at my convenience. I have been a Comcast customer as long as Comcast has been in this city. I didn’t do anything. Comcast changed my services without my permission. How do I reach someone to get this fixed. Thank you.
XfinityArmand
Official Employee
•
2.1K Messages
3 months ago
Hello there @lgoldendc! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can to ensure that your account billing concerns are addressed. No worries! You have reached out to the right team to help get things squared away. Please feel free to send us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
XfinityThomasB
Official Employee
•
1.8K Messages
3 months ago
Hello lgoldendc
We are a corporate based team, and happy to help address the concerns.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
0
0