How to reach Comcast legal dept

I need to reach Comcast/Xfinity Legal Dept. I've submitted Fraud Packets 3 times, and a Legal Dispute over a Fraudulent account, moved to my name and bank account ! As I'm sure everyone knows, you can never get the same person on the phone, but there was a person about 10 days ago, in their legal dept, that told me he had figured it out: that an employee had cut n pasted my information onto someone else's account!! He was going to speak to his manager and call me back in 10 min, but of course, did not, and I can't even get a phone # to his dept. I have managed to turn off auto pay, but now Xfinity is telling me, it could take up to 120 days for these past due charges to come off my credit report, which is MY BUSINESS CHECKING ACCOUNT !!!

This is absurd, and i will go to great lengths to be sure many many people hear about this!

Responses

XfinityBenjaminM

Official Employee

•

2.2K Messages

3 months ago

user_jtimji Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Silverskates27

Visitor

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2 Messages

1 day ago

How do you contact Comcast CHQ Legal dept? I need to open a case for fraud. We just negotiated a wifi contract renewal & they’re billing $10/mo more than we were quoted. We’ve escalated to multiple supvrs over 2 wks & no

one cares. They say the price is what it is regardless of what we were told & no one will even pull the phone recording.

XfinityAlyssaA

Official Employee

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2K Messages

Good evening @user_ebbrw3, and thank you for reaching out on our Community Forums today, we appreciate it. I'm sorry to hear that you are being billed $10 more than quoted. We'd be happy to review your account further to see how we can help with your bill. If needed, we can get a ticket submitted to our executive resolutions team for further assistance with pulling the phone recording. Our team definitely wants to do what we can to help make the situation right. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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1 day ago

Again

Expert

•

31.8K Messages

1 day ago

@Silverskates27

It sounds as though they mentioned a $10 discount if you did autopay through your bank account, and probably an ecobill. If you agreed to that and you got your first bill and it was $10 higher than you expected, autopay doesn't kick in until the 3rd month or 45 days after beginning service.

I hope that makes sense and might explain why your bill was $10 higher than expected.

Silverskates27

Visitor

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2 Messages

@Again That’s what we thought but nope. We’ve been on autopay sev yrs thru all our contract renewals, never had this prob & multiple reps have said amt we were just billed INCLUDES the $10/mo autopay disc.
Supvr in U.S. told us days ago he’d investigate & call back next day but hasn’t & a Supvr told us he left no notes in our acct. 😡

22 hours ago

Billing

user_jtimji

How to reach Comcast legal dept

XfinityBenjaminM

Silverskates27

XfinityAlyssaA

Again

Silverskates27

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