Visitor
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11 Messages
Huge mess up! [Edited]
I am to the end of my rope. One of your people totally [Edited: "Language"] up my upgrades. She processed one correctly but the second one was processed as a retail purchase at full price. Apparently, there is NO ONE ABSOLUTELY NO ONE WHO KNOWS [Edited: "Language"] they’re doing! At this point I am going to cancel everything Xfinity in my home unless this mistake that I have been trying to get corrected for a month now is corrected by the end of this week! Friday October 3
XfinityChelseaB
Official Employee
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2K Messages
9 days ago
Hello @user_b2634e, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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