Skip to main content
user_32z6w1
1st Topic

Visitor

 • 

2 Messages

Wednesday, October 8th, 2025

i am beeing over charged

Hi, 
I took out a new service on april 14th 2025.

my estimated monthly bill is stated @ $96.35
but i just noticed i have been charged $120.75 a month.

I checked my confirmed service order and the current statement an noticed there is a  add on on the current statement that is not on the order.

xFi complete for $25.

I did not agree to this or ever ask for this. Nor do i want this or even know what it is.

Could someone please take this of my bill/service contract.

and reimburse me for the months i overpaid.

Thanks

Question

 • 

Updated 

15 hours ago

13

1

0

Oldest First
Selected Oldest First
XfinitySara

Official Employee

 • 

2K Messages

2 days ago

Hello, @user_32z6w1! Thank you for coming to our community forum and posting about your billing concerns. Our team is more than happy to help :) First, please review our xFi Complete FAQs, here. Then, may I ask if you've attempted to downgrade to the modem-only by either using our Plan Builder, visiting the Xfinity Deals site, or by logging in to My Account to manage your services?

2

0

user_32z6w1

Visitor

 • 

2 Messages

hi,
thanks for the response.

1) no i do not want XFIcomplete

2) nope, i do not want a new plan. I want the plan i signed up for, as was confirmed in an email from you guys on april 14th.

please take the Xfi Complete of my plan and reimburse me the money i paid for it since april. 

Thank you

Like

Reply

15 hours ago

0

XfinitySara

Official Employee

 • 

2K Messages

Let's see what can be done, @user_32z6w1. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 hours ago

0

forum icon

New to the Community?

Start Here