Gotcha, thank you so much for clarifying those details with us @user_g5um40! I would be more than happy to help look into the specific account details, can you please send a DM?
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user_g5um40
Visitor
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4 Messages
17 days ago
I believe it can be solved quickly.
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XfinityKei
Official Employee
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2.6K Messages
17 days ago
@user_g5um40 You're in the right place for a resolution.
To get started I have a few questions to ask.
Are you seeing multiple charges for your account?
Did you happen to set up multiple pay arrangements?
When you review your bill are you seeing duplicate billing dates?
I have a link that goes over your bill details line by line https://www.xfinity.com/support/articles/new-bill-design
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