4 Messages
I Can Log In I cannot canel autopayment and I still Got Charged After Transferring Account
Hi,
Last month, I transferred my Xfinity account to my roommate. I am no longer the activatiy account holder and I don't have xfinity service in my account.
However, my credit card was still charged today.
I would like to request:
-
Removal of my credit card from the account
-
A refund for the charge
Since th page shows Restrited Section. I’m unable to make these changes myself.
Please let me know what information you need from me to verify my identity and resolve this.
Thank you!
XfinityArmand
Official Employee
•
2.4K Messages
1 month ago
Thank you so much for taking the time to reach out to Xfinity Support @Helemian! We are so glad to hear from you and want to assist with addressing your billing concerns. No worries! You have reached out to the best team to assist with getting things squared away. Are you logging in with the primary username to make the changes to your billing preferences?
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