Visitor
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1 Message
I canceled my account why was I charged for the next month?
I already canceled my account last week. Instead of a prorated refund I'm now paying the jacked up amount for the next month via autopay now that my contract expired. How do I get a refund?
Community Best Answer
XfinityKei
Official Employee
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2.6K Messages
13 days ago
@user_d9f6fh Thanks for reaching out. Generally when this happens your bill was already generating before the service was disconnected. The disconnection process takes about two weeks then a final bill is sent out backdating those charges to the date of your requested disconnection. I am happy to go over your account with you. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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