I canceled my service in November but I’m still being charged monthly because the auto payment is still activated.

I already called customer service and they opened a ticket for me. They refunded all the charges since then but they said they’re still working on canceling the auto payment for me. I would cancel it on my end by myself but when I log into my Xfinity account, I don’t have access to that specific account anymore. I’ll explain more below.

I had the same two services at the same address and for some reason, the one with the autopayment activated isn’t showing up (so I can’t deactivate it) and the one with the autopayment already turned off is taking priority over the first one I mentioned so I’m stuck and can’t do anything. I discontinued the service but bought the service again and never deactivated the first service so it’s been charging me twice. I’ve since discontinued everything and deactivated the auto payment for my second service but I’m still stuck with the auto payment on for my first service, if that makes sense.

I was wondering if anyone here can help me out. I would greatly appreciate it. I really don’t want to call in monthly and request a refund. I just wanted the autopayment turned off at this point.