Visitor
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1 Message
I cancelled my service and returned the equipment on 18th August and was still charged on due date 27th Agust
Hello,
I cancelled my service and returned the equipment in person at the store on 18th August. And I was told that I will get the remaining month refund. Yet, I was charged the full price of $73 on August 27th.
I have attached the receipt below for reference.
1. I want to know when will I get the refund for returning/cancelling the device earlier?
2. Is my service truly cancelled? I don't want to get charged for next month.
Thank you,
[Image Removed: "Personal Information"]
XfinityJoe
Official Employee
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953 Messages
1 day ago
Good morning @user_oeidmh we would be happy to check on this for you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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XfinityDena
Official Employee
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3.6K Messages
1 day ago
@user_oeidmh Thank you for working with me to address the account status. We at Comcast will miss you. Whenever you are ready to come back this way, we will be happy to have you around. I wish you the best on your journey and thank you for being the best part of Comcast. If any other questions or concerns come, please do not hesitate to reach out to us on the Digital Care Team. I hope you have an amazing weekend! :)
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