I cancelled my service but still being charged

I called on 8/29 and cancelled my service. You never sent me a final bill until today I received a statement showing what I owed plus another month. Why are you trying to charge me for service thru October when I cancelled 3 weeks ago? It says "our bill is past due and your service will be disconnected on October 14, 2025".... which is ok with me. That's what I requested on 8/29. I've scheduled a payment for the partial amount that I owed, but shouldn't be charged for another month.

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XfinityDilary

Official Employee

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2.7K Messages

19 days ago

Thanks for posting on our Community Forums, user_hxgrrf. I truly apologize for the confusion and frustration this has caused. It’s certainly not the experience we want for you. I’ll be happy to look into this right away to ensure your account reflects the correct cancellation date and charges. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_hxgrrf

I cancelled my service but still being charged

XfinityDilary

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