I continue to receive a bill despite cancelling service

in May, I called customer service and advised them that as of June 4 I needed our service canceled because we were moving. Our move is to an area where Xfinity is not a provider so a transfer was not applicable. I have called four times since then received multiple ticket numbers cancellation numbers from customer service because each month I receive a bill with the new month

‘s charges and a past due balance from June through the present. Each time I’ve called. I’ve been on the phone in excess of one hour. My husband received a phone call today from Xfinity about our service which prompted me to look on the app and I see there is still an outstanding balance. If this is not resolved, I will contact the FCC because you have left in other options.