1 Message
I have already payed a bill Xfinity is saying I still owe how to do disput
I have already payed the exact amount Xfinity is saying I owe but show the transaction of the payment but didn’t seem to credit it towards my bill how do I disput?
1 Message
I have already payed the exact amount Xfinity is saying I owe but show the transaction of the payment but didn’t seem to credit it towards my bill how do I disput?
XfinityArmand
Official Employee
•
2.1K Messages
2 months ago
Hi there @user_z0otxn! Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to help in any way that we can to address your billing concerns. No worries! You have reached out to the right team to get things ironed out for you. It can take a few business days for a payment to be applied to your statement. Please feel free to shoot us a private message with your details so that we can take a closer look at this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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