Visitor

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4 Messages

Thursday, September 11th, 2025

I have been a Comcast customer for over 10 years at least. My bill is outrageous and I need to lower my bill

My bill is outrageous and if it isn’t lowered I will find a new provider 

Oldest First
Selected Oldest First

Official Employee

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1K Messages

30 days ago

We would be happy to review your account with you and explore all options available to lower your monthly expenses @user_pooxmq

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3kYXwkR for an example

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