2 Messages

Friday, April 4th, 2025

Closed

I have taken the storm ready wifi to the xfinity store and returned it to the staff, when will I be able to get my refund!!!

Today I have taken the storm ready wifi to the xfinity store and returned it to the staff, when will I be able to get my refund. The staff seemed to complete an application for me on the computer and gave me a ticket number, and then less than a moment later I received a message that the ticket had been closed. I asked the staff and they told me that the refund had been completed. I asked the staff several times to make sure they had successfully returned the machine for me. They promised me that my bill would be updated and the refund would be immediate or maybe on the next bill. They promised me so I had to choose to believe it, but I was still worried because I saw that the estimated amount of my next bill included the full price of this storm ready wifi, which was more than three hundred dollars! What is going on? I was simply signing up for an internet plan and the store staff insisted on giving me this storm ready wifi without telling me I was going to buy it, just telling me I needed it for my internet plan. I didn't need it at all and I returned it to them as soon as I realized the problem. I think this is a deceptive behavior!!!And now the staff has taken away my storm ready wifi and told me that it has been returned, why are you still charging me the full price of the storm ready wifi. This is abominable and unbelievable!!! You [Edit: Inflammatory]!!! You guys need to help me fix this by correcting my bill ASAP! Otherwise I will pursue legal responsibility against you!!!

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Official Employee

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2.4K Messages

6 months ago

Hi user_Andy, thank you for reaching out and creating such a detailed post. I'd love to review your account, get up to speed with that ticket, and confirm our next steps. Since I'll need to grab some account details to verify the Storm Ready Wi-Fi status, we'll need a DM. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
• Press Enter to send your message

2 Messages

I already sent the message, please make sure to help me correct the bill as soon as possible.

Visitor

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1 Message

did you get the money eventually? I went into the same problem

Official Employee

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1.7K Messages

 

user_ce619j Hello, has anyone provided assistance with your Storm ready wifi concern?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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