Problem Solver
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1.6K Messages
i need help with my bill
my bill is 500 past due and my services will be shut off tommorrow can you extend to thursday cuz my mom gets paid that day
and her name is on the bill shes 75
or another payment plan.
Problem Solver
•
1.6K Messages
my bill is 500 past due and my services will be shut off tommorrow can you extend to thursday cuz my mom gets paid that day
and her name is on the bill shes 75
or another payment plan.
Accepted Solution
XfinityBillie
Official Employee
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4.3K Messages
1 day ago
@Pharrell Hello and thank you for taking the time to reach out to us here on our Xfintiy Forums. We are no longer able to set payment arrangements for our customers. If the account is eligible for a payment arrangement you will see the option available to you in the Xfinity app. Keep in mind, if you do not see an option for a payment arrangement, scheduling a payment will not keep your services active. You can learn more about payment arrangements here. Let me know if you have any additional questions.
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XfinityBillie
Official Employee
•
4.3K Messages
1 day ago
@Pharrell We appreciate your time in reaching out. I'm glad we were able to help clarify the payment arrangement requirements with you. Have a wonderful rest of your weekend.
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