Visitor
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1 Message
I need help with my payment arrangement
I had one set up and my service was still suspended. How do I speak to an actual human to help me? The assistant just talks in circles and makes me do the same thing over and over…
Visitor
•
1 Message
I had one set up and my service was still suspended. How do I speak to an actual human to help me? The assistant just talks in circles and makes me do the same thing over and over…
XfinitySeth
Official Employee
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556 Messages
3 months ago
Hey there user_r95w6y 👋 I appreciate you being an active member of our community, and know you're in the best place for support! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be glad to review the account to see how we can get services restored for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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