I need to be contacted by executive customer relations

Hope that all is well with all of you at Xfinity and Comcast. We started with Xfinity internet service and were encouraged to take advantage of promotion of Xfinity Mobile for $20 pm with no device charges and a second line free with a total data of 1GB pm. Both devices were FREE but we started getting the device fees for the two devices with a total of $13.34 pm and had to call every month to get this device fees reversed because no one at Xfinity could fix this technical issue.

On 1st December, we moved from [Edited: Personal Information] to [Edited: Personal Information] and as there is no Xfinity internet service available here, we had to return the modem and hence are charged standalone fees on our Xfinity Mobile on our current bill. When I called, the phone representative was unable to waive this fees and hence we had to deactivate the two phone numbers [Edited: Personal Information] Now, we are being billed for the Device Balance of $73.41 each whereas there was no device fee as per our contract and also, unfortunately, there is no Xfinity internet service available in [Edited: Personal Information] for us to continue to have our relationship with Xfinity and hence these two device balance totaling $146.82 should be reversed to let us depart gracefully. Happy New Year.  

After I sign-in, I don't see any icon for Direct Messaging and hence please send me a weblink or an email address to send the Executive Team a msg. Thanks.

@user_bdake9 Please direct message us your first and last name along with your full service address so that we can further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

If you're having an issue please provide more details on what you're seeing on your device so we can walk you through. 

We would be more than happy to further assist you with your billing concerns, user_bbau3z. Yes, please send us a Direct Message detailing your concerns. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message