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user_bbau3z
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Visitor

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2 Messages

Saturday, December 27th, 2025 12:23 AM

I need to be contacted by executive customer relations

Hello,
I’m requesting assistance from Executive Customer Relations regarding my Xfinity account.
I’ve already attempted standard support channels and need a clear, documented resolution related to billing and account accuracy.

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23 hours ago

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XfinityAmandaB

Official Employee

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2.8K Messages

5 days ago

 

user_bbau3z Hello, thank you so much for reaching out for help with getting to our Executive Customer Relations team. We are a corporate-level team here and do have access to more resources than most teams. We do try and assist before sending folks up to any higher level of support. To help make sure you get the help you need, could you provide a general description of what you have been trying to get assistance with?

 

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user_bbau3z

Visitor

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2 Messages

1 day ago

Hello, thank you for responding.

I’m reaching out because I’ve had ongoing difficulty resolving billing and account issues through standard customer service channels. Despite multiple attempts, I haven’t been able to get clear answers or a stable resolution, and the issue has remained unresolved longer than expected.

I’m looking for help reviewing the account at a high level and identifying a clear path to resolution so it can be brought back into good standing. I’m happy to provide specific details in a private channel.

Thank you for your assistance.

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XfinityAmira

Official Employee

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4.6K Messages

We would be more than happy to further assist you with your billing concerns, user_bbau3z. Yes, please send us a Direct Message detailing your concerns. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

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