Hi there, @user_1go52f! Thanks for reaching out to us here on the Community Forum! We can assist with just about any issue right here. What did you need to speak with a representative regarding?
@user_1go52f, if you prefer to speak with someone over the phone, the number is : 1-800-COMCAST (1-800-266-2278). If you would like, we can definitely take a look at this issue here on the Forum! Just send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Your most recent payment method for the following month was rejected.
However, we've noticed that the card associated with Xfinity Membership will expire before your renewal date.
To update the default card or choose a different one for membership, please follow this link or click on the button below and follow the on-screen instructions.
Please verify and update your account information immediately before 24 hours, so that you can continue to enjoy all the benefits of your Xfinity account or be permanently suspended.
We regret to inform you, your service will be terminated, because your payment was rejected, our verification system cannot verify your payment.
To avoid suspension of your Xfinity service, you must verify your payment information within the next 24 hours.
user_vt4kf7 Hi there. Only go to xfinity.com and no other links. If everything looks good from there, please disregard those emails and texts.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityFrank
Official Employee
•
1.3K Messages
14 days ago
Hi there, @user_1go52f! Thanks for reaching out to us here on the Community Forum! We can assist with just about any issue right here. What did you need to speak with a representative regarding?
2
0
user_vt4kf7
Visitor
•
1 Message
1 day ago
I keep getting texts and emails like this :
Dear READERWOMAN85222@YAHOO.COM,
Your most recent payment method for the following month was rejected.
However, we've noticed that the card associated with Xfinity Membership will expire before your renewal date.
To update the default card or choose a different one for membership,
please follow this link or click on the button below and follow the on-screen instructions.
Please verify and update your account information immediately before 24 hours, so that you can continue to enjoy all the benefits of your Xfinity account or be permanently suspended.
We regret to inform you, your service will be terminated, because your payment was rejected, our verification system cannot verify your payment.
To avoid suspension of your Xfinity service, you must verify your payment information within the next 24 hours.
Sincerely,
Xfinity Customer Support.
2
0