I need to speak with executive support

Please respond promptly and provide me access to the internal support messaging portal so I can share documentation related to a billing and equipment dispute. I have already prepared a detailed written summary with supporting evidence and would like to forward it directly to the Executive Support or Corporate Escalations team.

If I do not receive assistance, I will be submitting this matter to the FCC, BBB, and Illinois Attorney General for review.

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XfinityDilary

Official Employee

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2.9K Messages

1 month ago

Thanks for posting on our Community Forums for assistance, user_taphep. We can help with any service concerns. I see you already sent a private message with information on the dispute.

For future reference, please keep in mind that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. We recommend you create a detailed public post first. This helps other members of the community with similar issues to interact and find the answers they need. Once we have a public post created, we can ask you to send a direct message if needed. Please refer to the link provided above for more information on our guidelines.

That said, I will continue our conversation privately.

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C

Cevans1122

Visitor

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1 Message

1 month ago

I have a similar issue and send my dispute to the legal dispute depart. However I do I send a direct private message as I need to attached a document. I see the steps however where is this Icon and "pencil" etc. Im currently signed. Where is the direct message link or icon.

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XfinityJamesC

Official Employee

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2.6K Messages

Greetings, @Cevans1122! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this dispute request. You have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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xroc

New Poster

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6 Messages

@XfinityJamesC How can someone contact you or any other Xfinity Agent directly.. Xfinity Support in Direct Messages is 2 Slow for a Response..

And on Xfinity.com why Is the Xfinity Support Virtual Bot broken? Page can't be found or is down or Moved.. When you type in what your looking for.. When it does work you can never connect to an Agent. When you ask to chat with agent n click . It Pretends like it's trying to connect you to a Live Chat with an Agent and Does nothing!!

But your Live Chat to Talk to an Agent who turns out is Only A Real Live Sales Agent Just works Fine! But when you need Support and Help That Live Chat with an Agent Seems Not to Exist

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1 month ago

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user_sw9bl2

Visitor

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1 Message

1 month ago

Following and agree that Xfinity is the worst. 20 years of loyalty with them means nothing.

I purchased a 2nd property in FL and made appointment Nov 6. 3-5pm. Technician showed up at 7:15 and left at 10pm and said it needed a new line. Second appointment yesterday the Nov 10th 8-10am. Javier the Lake Worth FL technician shows up spends 45 minutes in an outside my house then disappears. I call a Xfinity and talk to Aniket who tells me he will be back in 15min. He never returns. I call Xfinity again and speak with supervisor Shivani and they tell me they have escalated my ticket for review and not to worry. This morning I wake up to the text to say my escalation review was not approved and to make another 3rd appointment.

I will be leaving Xfinity reviews with my ticket numbers and screen shots of all the text messages from Xfinity. Completely incompetent.

Jaime [Edited: "Personal Information"]

(edited)

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XfinityRaul

Official Employee

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2.4K Messages

Hello, @user_sw9bl2. We appreciate your loyalty throughout these 20 years. I would be more than happy to review the status of this ticket to see what's going on with this appointment. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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Billing

user_taphep

I need to speak with executive support

XfinityDilary

Cevans1122

XfinityJamesC

xroc

user_sw9bl2

XfinityRaul

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