I need to talk to someone

My bill tripled for no reason. I call the automated line and it hangs up on me when I ask to talk to a rep. I try to do chat through the app and it just tells me to call the same number because I “don’t have an account”. This is insane I didn’t agree to pay this amount and now my service is at risk of disconnect because I work 75 hours a week and I’m an hour and a half away from the closest store.

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XfinityKassie

Official Employee

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2.3K Messages

3 days ago

user_sypxik Good morning! Thank you for taking the time to reach out to our Xfinity Forums Team. Unexpected increases can be alarming. You will find the dates of your promotion, and when it's expiring on page 3 of your statement. This is to help with knowing when your promotion will be ending. Additionally, any changes to our pricing is added with the statement to prepare for future budgeting. That said, understanding keeping your services within a certain monthly budget is important. I'd be happy to review over some options that may be a bit more easy on the pocket book. To begin, please send a Direct Message with your name, and service address.

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_sypxik

I need to talk to someone

XfinityKassie

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