I need to update my payment method

I had to get a new debit card after my previous one was hacked so I need to update my payment information. The text reminders I get from xfinity about paying my bill include a dead link and I have no means of updating my payment method on my own because I’m somehow not the “primary account holder” even though I’m the only person on the account.

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XfinityKassie

Official Employee

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1.7K Messages

5 months ago

user_2bj0mu Good afternoon! Thank you for reaching out to our Community Forums Team! I know how important it is to be able to manage your payments. I'd be happy to help you get your payment method updated. You mentioned the link isn't working. Have you tried to manually login to your Xfinity Account or Xfinity App?

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user_9qep3a

1 Message

3 days ago

I need to update my payment information. I can’t find how to do it. My credit card was compromised and I had to get a new one

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XfinityWilliam

Official Employee

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1.1K Messages

user_9qep3a Hey there. Please follow this link https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments to mannage stored payment methods.

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3 days ago

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user_2bj0mu

I need to update my payment method

XfinityKassie

user_9qep3a

XfinityWilliam

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