5 Messages
I returned xfinity cable boxes but equipment is still on my bill for rental charges
On Jan 12th, 2025 I returned 4 Xfinity cable boxes via UPS which I paid UPS for doing. UPS delivered the Boxes to Xfinity on Jan 14th at 10.06 a.m. to Xfinity Return Dock Doors [Edited: "Personal Information"]. Xfinity Comcast has not removed the Boxes from my Account and I am still being charged a monthly fee for the boxes. [Edited: "Personal Information"]. PLEASE HELP. THANKS, EDWARD R
XfinityLinda
Official Employee
•
1.7K Messages
3 months ago
Thank you for reaching out here in our community about the returned equipment, @user_t4owjx. We will gladly look into this for you. Please send us a Direct Message with your full name and complete service address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0