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user_rzjuv3
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Visitor

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2 Messages

Saturday, October 4th, 2025

I speak English but my bills are in Spanish

Ever since I started using Xfinity my bills have been in Spanish even though I'm not fluent in Spanish. Can someone help me put my bills in English please?

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6 days ago

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XfinityKassie

Official Employee

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2.1K Messages

6 days ago

 

user_rzjuv3 Hello there, and Happy Saturday! Thank you for reaching out to our Xfinity Forums Team regarding your bill launguage. I can definitely see how that would be frustrating. Here are the instructions for updating your statement language. Please let me know if you run into any issues. 
 
  1. Go to the Xfinity website: and log in to your account. 
     
  2. Click on the "My Account" link at the top of the page. 
     
  3. Look for the button in the upper-right corner, just to the left of your name, and click the "Es" (Spanish) button. 
     
  4. This should change the language to English

 

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user_rzjuv3

Visitor

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2 Messages

Hi, I don't see anything like these steps suggest in My Account Settings. When I click on "My Account" this is what I see: 

And even when I click on my username and go to "Account and Identity" I see this, no option to change language anywhere:

[Image Removed: "Personal Information - Full Name"]

If there is any other method I would like to know that, please and thank you.

(edited)

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6 days ago

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XfinityBenjaminM

Official Employee

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2.5K Messages

 

user_rzjuv3 Let's take a closer look at your account with you to see if we can get this fixed. Please send a Direct Message with yur full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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6 days ago

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