I want a refund, a billing credit going forward, and the person who has been corresponding with me up to this point fired!!!

I hate how much of a "Karen" this company has made me! I have been corresponding with someone in the "Executive Customer Relations" that has made himself out be an ignorant, chauvinistic, dishonest human being who has offered no help whatsoever and has just continually given me the run around. What does it take to get any actual assistance from this company!? The monopoly you have in this area is obviously making the people I'm talking to feel that they can deny me basic decency! They're trying to send technicians I don't need out and intentionally not saying it's complimentary or anything knowing they're going to bill me for them to sit at a desk and have someone else push additional products and services I don't need and REFUSE to consent to let them put me in that situation. 

[Edit: Netiquette]