I want to challenge a charge on my current Xfinity Billing Statement

Hi ThomasB

Sorry, was working on some projects and didn't see your message until this morning.

Here is a Readers Digest version: My dispute of the original charge for an In-House Visit was that the visit NOT necessary because of anything I had done but because the Xfinity equipment was not working correctly due to "low signal" from Xfinity (as the Xfinity tech who came to the house stated). The tech had to make adjustments and replace some equipment. Also, the tech stated that someone from Xfinity would come out to do something with the line to our house to provide the required signal strength for the Xfinity equipment. 

[Edited: Personal Information]

Thank you for this Reader's Digest version of events, user_cxitcc!  We'd love to assist in reviewing the account for you. Please follow these instructions in order to send us a Private Message. We ask that you NOT post personal information on the Public Forums, as this puts your data at risk 

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