Visitor
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1 Message
I was charged tripple
I noticed a couple of months ago, Xfnity wanted to charge me $100 more of going over my Internet data. Since I live alone, play video games and watch streaming services, I'm not sure how I'm going over the 1TB. I called and they offered a new plan that allows me unlimited data for $115. This seemed a bit suspicious since I'm already paying $157 a month for 1TB. There were no hidden fees or extra charge, just a straight plan for the next 2 years that charged me $115. Two months later, today I get charged $329.58. This has to be an error on their end because that's nearly tripple the plan I'm using. This is why I'm skeptical with Auto payments which from now I'm going to disable and not allow them to over charge me. Has anyone experienced this and how can this be fixed. I don't owe them $329.58. Also, they charge me for Mobile. I don't have mobile services with them.
Jan 20, 2026
−$329.58
Dec 30, 2025
−$117.00
Dec 1, 2025
−$77.47
Oct 30, 2025
−$157.84
Sep 30, 2025
−$157.84
Sep 2, 2025
−$157.84
Jul 30, 2025
−$157.84
Jun 30, 2025
−$157.84
XfinityJoe
Official Employee
•
1.2K Messages
2 days ago
Good morning @ankido77, we can help
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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