Visitor
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1 Message
I would like to talk to a real person about billing
The AI assistant told me that it only has access to my past 2 bills and can not answer why my bill jumped in price by $45 a month between February and March of 2026. Can a real person please help me with this question?
XfinitySeth
Official Employee
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1.3K Messages
8 hours ago
Howdy user_vbzp0v, and thanks for stopping by! I know how important having access to your billing information is for sure, especially when trying to find out where an increase came from. We never want to leave you confused about your services and above all want to make sure you're getting the best rate possible for them 👏
In order for us to look into this further for you, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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