1 Message
I'm Being Billed For Equipment That I Returned
Hello,
A few months ago I returned a streaming "flex" box that I had never used. The UPS delivery confirmation indicates that your Joliet, Illinois warehouse received it on Dec. 9th, 2024.
That piece of equipment continues to appear on my bill with a $5 charge associated with it ever month.
I have tried chatting with your customer service agents several times regarding this issue. Each time I've been given a credit and assured the equipment will be removed from the bill, but every month the equipment still remains on the bill.
This doesn't seem like it should be a difficult problem to correct and it's pretty frustrating that I have had to try multiple times to get this fixed. Is there anyone that can help me?
XfinityAmira
Official Employee
•
4K Messages
1 day ago
Hi Cain2198, thanks for visiting our Forums, and we appreciate you taking the time to bring this equipment concern to our attention. I am sorry to hear that the equipment has not been successfully removed from your account, and we apologize for any inconvenience or frustration this has caused you.
My team is here to help and would love to get this returned equipment properly and successfully removed from your account. To assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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