1 Message
I'm due $150 credit on a closed account
I noticed you guys cell phones and you got one think it's $149 could I just get that phone sent to me and network unlocked since I'm purchasing it with that credit.
1 Message
I noticed you guys cell phones and you got one think it's $149 could I just get that phone sent to me and network unlocked since I'm purchasing it with that credit.
EG
Expert
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109.9K Messages
3 months ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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790 Messages
3 months ago
@user_9u8iua Thanks for posting to the community. Online the phone purchases require an active Xfinity Mobile line or adding a new one. A local store may be able to sell the device directly and ensure it is unlocked, without a line, if it's possible. That is what we recommend to obtain a phone successfully. Here are https://www.xfinity.com/support/articles/refunds-from-xfinity the steps to expect on your refund. Let us know if there are any concerns with its arrival.
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