Visitor
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1 Message
I'm getting charged $14 a month for a box I don't have
I've been using Tivos with cable cards for years and years. I just noticed I've been getting charged $14 a month for TV Box + Remote. I don't have an Xfinity box and I can't even remember the last time I had one. I need this removed.
XfinitySean
Official Employee
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408 Messages
9 hours ago
Hey there user_86loz2, thanks for taking the time to post on our community forums! I'm not a fan of surprise charges either, so I can understand wanting to look into this. Our team would be more than happy to take a closer look! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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