Visitor
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1 Message
I’m have auto pay but continue to be charged late fees
I have been signed up for auto pay and continue to get late fees. Makes no sense. If you’re pulling the money out yourself, I would like a refund for all said fee fees
Visitor
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1 Message
I have been signed up for auto pay and continue to get late fees. Makes no sense. If you’re pulling the money out yourself, I would like a refund for all said fee fees
XfinityMatthew
Official Employee
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2.2K Messages
11 days ago
Hello @user_ejlntb Those definitely should not apply if the autopay is paying the bill on time. Let's take a look at the account together and see what is going on. Please send us a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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