I’m no longer a customer

Greetings i’ve been with At&T and direct tv for a month . I am no longer a c finity customer, can my account be closed please and discontinue the billing? I also was told that a scheduled pickup was in place for the returned equipment. No one has shown up yet or called . Thank you LS

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XfinityMatthew

Official Employee

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2K Messages

20 days ago

Hello @user_99yo4k We can certainly help with any disconnect requests or check for pending ones. In terms of the equipment returns. We work with UPS for those. So any scheduled pickups are typically coordinated through them. The details of that process can be found in the article below as well as other return options.

https://www.xfinity.com/support/articles/returning-your-equipment

Did you previously set up a disconnect request with us prior to switching providers?

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user_99yo4k

Visitor

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5 Messages

Thank you for responding I just saw this come up today in my email. To answer you , Yes, I did disconnect and had it reaffirmed on June 22nd through another xfinity rep which i have a copied transcript from our conversation.

Again there was no follow through from xfinity. So today’s date ,’July 20th’, I was finally able to get connected to a live agent after 2 hrs of phone transfer hopscotch. At this particular time the spokesperson assured me that I would be credited for the early payment and explained to me where to go to download a link with code for equipment returns .

(edited)

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13 days ago

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XfinityLinda

Official Employee

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2.6K Messages

@user_99yo4k I'm glad you were able to connect with Customer Service. I'd like to confirm the account has been updated. Please send us a Direct Message with your full name and service address. I look forward to hearing from you.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

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13 days ago

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user_99yo4k

I’m no longer a customer

XfinityMatthew

user_99yo4k

XfinityLinda

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